運送政策

DELIVERY

We currently ship to Singapore, Malaysia and Hong Kong with below flat rate.

SINGAPORE
Flat rate $5   
2-4 business days

MALAYSIA                           
Flat rate $10
5-7 business days

HONG KONG
Flat rate $15
8-10 business days

INTERNATIONAL
Coming soon!

INTERNATIONAL DUTIES & TAXES

Our retail prices and shipping charges exclude any local customs duties or taxes/VAT. Customs duties and taxes are additional fees charged by local authorities and vary country to country. The additional fees are the responsibility of the customer. By Zhoozh encourages customers to source this information prior to purchase. Unfortunately, By Zhoozh is unable to provide information relating to the cost of unexpected taxes or duties as these charges vary and are beyond our control.

TRACKING YOUR ORDER

Upon dispatch of your order, a consignment number will be emailed to you for ease of reference.
You may track the progress of your shipment at any time, via the designated shipping companies’ website tracking facilities.

EXCHANGE RATE

International Orders will be charged in Singapore Dollars (SGD) as per your order confirmation. The final transaction charge to your account may vary slightly due to moment-by-moment exchange rate fluctuations.

CUSTOMS DECLARATION

A customs declaration must accompany all international shipments. We are required to state the value of the goods to customs. This will be as per the order value in SGD.  We are unable to mark any order as a 'gift' as we are a retail company.

LIABILITY OF BY ZHOOZH

Please check all your order details carefully before processing your order. By Zhoozh will not take responsibility for any product lost or stolen that is addressed incorrectly due to incorrect information entered on your order form.