退款政策

CANCELLING A PRODUCT ORDER

You may cancel a Product order at any time within 14 days beginning on the day after you have received your order, without having to give a reason. If you would like to cancel your order under these Terms and Conditions, you can contact our Team Member at we@byzhoozh.com

We will refund you the cost of the order exclude shipping fee. This refund will be within 14 days of cancellation or, if earlier, the day on which you provide us with evidence that you have sent the product back to us, unless the circumstances of your refund process prevent it, in which case we will inform you of such delay and the reason for it. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind. However, we may make deductions from the price to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop.

Please quote your order number in all correspondence. You will be responsible for the cost of return and for ensuring the Products reach us safely. The right to cancel does not apply to certain types of Products, including any goods that are made to your specification or clearly personalised and goods that are sealed for health protection or hygiene reasons which are unsealed.

We try to dispatch all orders within 48 hours of receipt, so if you do change your mind, please notify us as soon as possible. If your order has already been dispatched or delivered, then you'll need to follow our Returns Procedure to return the Products to us. We will issue the refund to you on receiving the returned Products, provided they are in a hygienic and resalable condition. Any returned Products that are not in a hygienic or resalable condition may be disposed of and we shall have no liability to you in this regard, for refunds or otherwise.

RETURNS PROCEDURE

If you end a Contract for any reason after Products have been dispatched to you or you have received them, you must return them to us at the address stated on your returns label within 14 days of telling us you wish to end the Contract. 

If you are returning any Products, please package them well to prevent any damage during transport. Unfortunately, we cannot accept liability for returned goods that we don't receive, or for those that get damaged in shipping on their return. It's important that returned Products are in the best possible condition, so please take reasonable care of them and keep all packaging where possible.

SHIPPING CHARGES

If we have sent you the wrong items, or your order is faulty, damaged or not as described on arrival, please contact us. We will refund the postal charges you incur to return such items. Please make sure that you obtain proof of postage from your post office. If you cancel an order due to personal reason, we will not (unless otherwise stated) refund the postal charges you incur to return such items.

REFUNDS

We will issue your refund to the original payment method within 14 days of receipt of the returned Products or in other cases, your refund will be made within 14 days of you telling us that you have changed you mind.

We cannot accept liability, nor can we take responsibility for any bank charges that you may have incurred during the order process.